F.A.Q.
Q: Is it free for venues to join DeskAmigo?
A: Yes, joining DeskAmigo is free for venues. We only charge a small fee to users to maintain a safe and reliable platform.
Q: What is a "desk"?
A: A desk is any workspace suitable for a laptop, such as a table, bar counter, or a couch with a side table. You can create multiple listings to offer varied pricing—charge more for larger desks near power outlets and less for simpler setups, like bar stools or outdoor areas.
Q: What is a welcome drink, and why must I offer one?
A: In Portugal, it’s legally required to provide food or drink to customers seated at a venue. A welcome drink can be as simple as a glass of water to meet this requirement. Offering tea or coffee instead may encourage customers to stay longer, return, and order more food or drinks to complement their experience.
Q: How many desks do I need to make available?
A: The minimum is one desk, with no upper limit. You can offer as many desks as your venue can accommodate, based on your space and business goals.
Q: Do I need to provide Wi-Fi and plug sockets for DeskAmigo users?
A: No, offering Wi-Fi or plug sockets is not mandatory. However, providing these amenities can make your venue more appealing to remote workers, increasing your chances of attracting and retaining customers.
Q: How do I get payed?
A: To receive payments, create a Stripe account during signup. Payments for DeskAmigo bookings will be processed securely through your Stripe account.
Q: How do I start earning once my account is set up?
A: Introduce DeskAmigo to customers using laptops in your venue by showing them the app on your device. You can also request physical marketing packs (stickers for windows, desks, or counters with a QR code to the app) by emailing hello@deskamigo.com. These materials help communicate your new service to remote and hybrid workers, easing the transition.
Q: How can I make my venue more appealing to DeskAmigo users?
A: Use high-quality photos showcasing your desks, food, and drinks, paired with a clear, honest description of your amenities. Consider adding or improving Wi-Fi and positioning desks near power outlets to attract customers needing to charge devices.
Q: Can I have more than one listing on DeskAmigo?
A: Yes, you can create multiple listings for different venues across various locations or even for distinct areas within the same venue. For example, a hotel could list its lobby, restaurant, bar, or rooftop separately, each with its own pricing based on the space’s quality, amenities, or location. Factors like proximity to the beach, malls, public transport, or features such as spacious seating or diverse food options can justify varied pricing for each listing.
Q: How do I avoid DeskAmigo disrupting my regular customers or venue setup?
A: You have full control over DeskAmigo bookings. Designate specific desks or areas for DeskAmigo users and limit bookings to your quieter hours. You must approve each booking request before customers are allowed to use a desk, ensuring minimal disruption to your regular operations.
Q: Can I close my venue on the platform during busy periods or closures?
A: Yes, your availability is fully customizable. You can set specific days, hours, weeks, or months when your venue is unavailable for DeskAmigo bookings. Adjust these settings during signup or anytime in your profile to suit your schedule.